Who to contact 

 

 

Certification Bodies administrate all changes to site listing, audit documents and certification status information held on the Directory. The BRC Global Standards does not add or edit any audit content.

For BRC Global Standards suppliers

Updates

Please contact your auditing certification body directly to query;

  • Your own audit document availability, accuracy or content
  • To request adjustments to previously administrated audit reports and certificates

Passwords

To request a username and password to access the Directory, please complete http://request.brcdirectory.com/ (suppliers only)

Logos

To request a BRC Supplier Logo, please complete and submit http://logo.brcdirectory.com/ (suppliers only)

Assistance

If you require technical assistance using the Directory, please contact submissions@brcglobalstandards.com

If you would like to discuss the content or application of the BRC Global Standards, please contact enquiries@brcglobalstandards.com

If you would like to report or query audit document fraud;

To submit an audit document that you suspect to be fake or otherwise fraudulent, please contact submissions@brcglobalstandards.com, attaching document in question

Directory service level and procedure

All Directory access and logo requests must be submitted via the forms listed above, and will not be accepted via email.

The Directory services team verify all user access and logo requests prior to issuing credentials.

If you are not named on an audit document, your access request must be endorsed by someone who is.

The Directory services team cannot amend any audit or certificate content and will defer any requests of that nature to the auditing certification body.

The Directory services Team opens Monday to Friday, 0.900am to 17.00pm GMT. Requests received outside of those hours will be processed the next working day and in order of receipt.

All requests are assessed and fulfilled where possible by 17.00pm on the working day of receipt. Please do not re-submit requests within a 24-hour period.

The Directory services team can respond to requests in English or Spanish (subject to resource).

Specifiers and retailers

For further information about using the Directory to securely receive and review BRC Global Standards supplier audit data, please contact submissions@brcglobalstandards.com